Self Help

Phone & Broadband Self Help Testing

If you have a telephone or broadband fault you can apply some simple self help. Initially contact your service provider to get the line checked.

Report a Fault to Your Service Provider

BT Fault report/line test

TalkTalk Fault/line test

Plusnet Fault/line test

Virgin Fault report/line test

Sky Fault report/line test


They may ask you to check your equipment in the test socket, to see how watch the short video below.

If you find you get a dial tine in the test socket and your broadband work then you have an internal fault which is your responsibility and you are liable for the cost. This is where Esitel’s telephone engineers can help.We charge around 50% less the Big Telephone companies. Give us a call and we can usually be on site within 24-48 hours to resolve your problem.